Tuesday, September 08, 2009
Since January 2009, Vestas has had a dedicated organisation for servicing its customers. Today, Vestas Spare Parts & Repair has a staff of 230, with the vast majority located in Randers, Denmark. By the end of 2010, an additional 150 people will have joined the Vestas Spare Parts & Repair.
"We are making these radical changes and large investments so that we can further improve the customer experience. These developments mark the continued focus on bringing service to world-class standards," Phil Jones, President of Vestas Spare Parts & Repair explains.
The entire warehouse and distribution network in Spare Parts & Repair will service the seven Vestas Sales Business Units, and the objectives are to be consolidated into one global, world-class network in 2010.